If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.
It is the responsibility of the buyer to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order! In the event of an error, please email us immediately at Pink.Kinks@Yahoo.Com with your full name, order number and the corrected shipping address. We will do our best to correct the mistake as soon as possible. Please keep in mind that we may not be able to correct shipping address errors prior to product shipping (our policy is a 24-hour response time to emails). In the event that we are not able to catch your mistake prior to shipping your parcel, it will be your responsibility to return the wrong (unopened) package to us and you will need to cover the cost of shipping for the new parcel to be resent. To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.
These products are considered novelty items, and for sanitary reasons, we do not accept opened/used products for return or exchange. Once a product has left our facilities and has been opened/used, bacterial contamination becomes a serious concern. We take matters of hygiene and safety very seriously, and for this reason, we cannot take products back. We sincerely hope you understand our positioning, and appreciate receiving brand new and unopened products each and every time from our facilities!
We are confident you will love Playful Intentions products as much as our other customers do. If you are not completely satisfied after trying our products, please contact our care team at Pink.Kinks@Yahoo.Com to discuss your feedback or concerns. We are here to help!
Should your product arrive DOA (dead on arrival), please call our office to discuss troubleshooting procedures.